In theory, it makes sense that trying to please people in business would be the way to go. Happy customer = successful business..right? In truth - people-pleasing is not the same as customer service.
Customer service is about clear communication, a friendly attitude, product and service knowledge, consistency, and building trust. Customer Service is vital to your businesses.
People-pleasing, however, allows others to dominate your business which can quickly lead to unreasonable expectations, unnecessary distractions, missed opportunities, burnout, frustration, and interruptions. Eventually, business growth suffers.
HERE ARE A FEW TIPS:
KNOW YOUR PROCESS.
Not only know your processes but also stick to them.
Educate your customers on your way of doing business.
KNOW YOUR WORTH.
Be confident in yourself and what your business has to offer. If you don't believe in yourself and your business, you will agree to unreasonable requests.
SET FIRM BOUNDARIES.
Learn how to say no and stick with it. Understand it does not make you a bad person. It builds respect.
CONFLICT CAN BE HEALTHY.
Conflict can strengthen relationships and catalyze better solutions, innovation, and growth when appropriately managed.
KNOW YOUR RESPONSIBILITY.
It's healthy to recognize how your behavior influences others. However, you're not responsible for other people's emotions, responses, or feelings.
Who pays the highest price for people-pleasing? You do! When the desire to please others dominates your business, it's not pretty. So don't be a yes waiting to happen.